FAQ's

I am having trouble watching the videos, how can I try to remedy this?

If you are having any issues with the site, or watching a video please try:

Checking to make sure you have a stable Internet connection
Switching Internet browsers
Restarting your computer
Clearing your cache, cookies and deleting your history

If you have tried these things and it is still not working please let us know by sending our Support Team an email at support@coachingcognition.com

What is the policy on purchasing credits?

On our site to schedule a Full Session with any of the Coaches you will need to purchase credits once you are logged in as a registered member. The credits cost $1.00 USD per credit. Any credits you purchase are valid and usable as long as you remain registered with Coaching Cognition. These credits are available to spend with one coach, or choose from multiple coaches and different topics. After your session has been held, the credits charged for that session will be deducted from your account. There is a 30-day refund policy for the credits. You will not be able to be refunded for credits once it is past the 30 days from the date of purchase. If you have any more questions about the credits please feel free to email our Support Team at support@coachingcognition.com.

What can I expect from my Free Interview session?

This is an opportunity for you to meet the coach and determine if you "click" with one another. The coach will describe his/her style and what to expect during a session with him/her. You will not receive coaching on this call, but you will get your questions answered about what the coaching would entail.

What do the coaching levels mean?

All coaches begin at the Level 1. While many of our coaches have actively been coaching prior to joining Coaching Cognition, they all start at the same level on our site. As they receive reviews from their Coaching Cognition clients and complete additional requirements set in our Coaching Level System they may increase their fees accordingly. In addition, we highly suggest you check on coaches’ individual offers since many coaches offer Promotional Offers such as package discounts, new client discounts, or discounts on particular coaching topics. Rest assured that you'll receive professional coaching regardless of the level your coach is on.

What kind of training do Coaching Cognition coaches have?

All of our coaches have gone through the Coaching Cognition Certification program. This means that they must complete the Coaching Cognition Basic Course (CCBC), which is taught through 12 modules of 24 interactive tele-classes. Once an individual has completed the CCBC our team reviews the applications to determine if the applicant will be officially accepted as a coach on our Coaching Cognition site.

It is not required that our coaches hold additional credentialing at this time, though some choose to continue through our more advanced programs in pursuit of credentialing through the International Coach Federation.

What do the badges on the Coaches’ profiles represent?

Basic Course Certified – Successfully completed the Coaching Cognition Basic Coaching Course earning 30 Approved Coach Specific Training Hours (ACSTH)

Intermediate Course Certified – Successfully completed the Coaching Cognition Intermediate Course earning a total of 60 ACSTH

Advanced Course Certified – Successfully completed the Coaching Cognition Advanced Course earning a total of 125 ACSTH

MFM Certified Coach – Successfully completed at minimum, the Coaching Cognition Basic Course, as well as Mike Klingler’s Marketing Funnel Mastery courses, and has demonstrated mastery of the MFM strategies and concepts.

In addition, coaches who have completed the required amount of Approved Coach Specific Training Hours and wish to earn advanced certifications through the International Coach Federation (ICF), can earn one of the following certifications listed in order from lowest to highest ranking: Associate Certified Coach (ACC), Professional Certified Coach (PCC), or Master Certified Coach (MCC). You can get more information about these certifications through the ICF’s website.

Is my coaching session guaranteed?

Most of our coaches offer a free interview session to enable you and the coach to meet and see if you are a good fit for one another. Your coach has been trained to work with you in developing a coaching plan that will best fit your needs. Each client is responsible for taking the steps needed to create their ultimate results. The coach is there to guide, support, and assist you in accomplishing your goals.

If you are not completely satisfied with your session, let us know within 30 days by contacting support@coachingcognition.com. We will match you with another coach and you will be released from any obligation to finish out any undelivered sessions.

What happens if I miss my session?

We require a 24-hour cancellation or rescheduling notice. If you do not give advance notice to your coach you will forfeit the credits owed for that session. While under no obligation to make up the session, your coach may elect to do so. It will be between you and your coach to set a new time, should the coach be willing to reschedule.

If you are late for your call, the call will still end at the scheduled time. Our coaches have other clients and appointments they must uphold.

What happens if my coach misses our session?

The coach is required to give you the same 24-hour cancellation or rescheduling notice we ask of you. If your coach misses your session, you will reschedule that session at a mutually agreed upon time free of any additional charge.

Can I suggest a topic for coaching?

Yes! Once you are a registered Member, if you don't find the topic you want in our drop down menu of topics, you can suggest that it be added. To submit your suggestion, login as a Member and go to the Schedule a Session page. Then scroll down to the bottom of the page to the field where you can type in and submit your suggestion. The coaches will be notified of your interest and will have the opportunity to add it to their offerings.

How can I become a coach for Coaching Cognition?

For those who wish to begin their coaching practice and start monetizing right away, the requirement is that you hold the Coaching Cognition Basic Certification (or equivalent certification from another training program). If you are interested in finding out more about how you can receive the Basic Training for Coaches Course and receive your CC Certification, please click on the link Academy of Coaching Cognition.

Do you still have questions?

Please direct any additional questions to our fantastic Support Team by sending an email to support@coachingcognition.com.

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